ProTherapy

Terms of Service

Effective date: 21 June 2026

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the ProTherapy platform, including the websites at `protherapy.in` and `app.protherapy.in`, the progressive web applications, and any related services (together, the "Platform" or "ProTherapy").

ProTherapy is operated by ProTherapy, a sole proprietorship (MSME, Udyam Registration No. UDYAM-PB-03-0076949) operated by its proprietor, Uppinder Singh Chugh ("ProTherapy", "we", "us", or "our"), based in Bathinda, Punjab, India.

Please read these Terms carefully. They contain important information about your legal rights, remedies, and obligations, including limitations and exclusions of liability and an indemnity. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not access or use the Platform.

1. About ProTherapy — what the Platform is, and what it is not

ProTherapy is a technology platform (software-as-a-service) that provides tools to independent mental-health professionals in India to run their own private practice — including booking pages, scheduling, session and payment record-keeping, encrypted clinical notes, client messaging, and related practice-management features.

ProTherapy is not a healthcare provider, a clinic, a hospital, or a mental-health practitioner. ProTherapy does not provide therapy, counselling, diagnosis, treatment, medical advice, or any clinical or healthcare service of any kind, and does not supervise, direct, or control the professional conduct of any therapist who uses the Platform.

When a Client books and attends a session with a Therapist through the Platform:

  • The clinical or professional relationship is formed solely between the Client and the Therapist.
  • ProTherapy is not a party to that relationship and forms no therapist–client, doctor–patient, or care relationship with any Client.
  • ProTherapy is not a party to, and assumes no responsibility for, the therapy, advice, treatment, or services the Therapist provides.

The Platform is a neutral tool. Any reliance you place on a Therapist, their credentials, their advice, or the outcome of any session is a matter between you and that Therapist.

2. Definitions

  • "Therapist" — an independent mental-health professional who registers for a ProTherapy account to operate their practice using the Platform. Therapists are ProTherapy's customers.
  • "Client" — a person who books, attends, or otherwise engages a Therapist's services through the Platform.
  • "User", "you" — any person who accesses or uses the Platform, whether a Therapist or a Client.
  • "Content" — any text, information, profile details, credentials, notes, messages, or other material submitted to, stored on, or displayed through the Platform.
  • "Privacy Policy" — ProTherapy's privacy policy, available on the Platform and incorporated into these Terms by reference.

3. Acceptance of Terms and eligibility

By creating an account, accessing, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and the Privacy Policy.

Adults only. The Platform is intended for adults. You must be at least 18 years of age and competent to enter into a binding contract under the Indian Contract Act, 1872 to use the Platform or to create an account. ProTherapy does not knowingly create accounts for, or collect personal data directly from, minors.

If a Therapist chooses to treat a Client who is a minor, the Therapist (not ProTherapy) is solely responsible for obtaining legally valid guardian or parental consent in writing before the first session, and for maintaining all statutory safeguards applicable to a minor's records under the Mental Healthcare Act, 2017 and any other applicable law. Any such guardian-consent records must be held by the Therapist, not by ProTherapy. ProTherapy does not verify the age of any Client booked through a public booking page.

We may refuse, suspend, or terminate access to the Platform at our discretion where eligibility requirements are not met.

4. Accounts and identity

ProTherapy uses email as the primary identity anchor for accounts. You must provide accurate, current, and complete information when creating an account and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly at support@protherapy.in if you suspect any unauthorised use of your account.

You may not share your account, impersonate any person, or create an account using another person's identity or details.

5. Therapists — roles and responsibilities

If you are a Therapist, you are an independent practitioner. ProTherapy provides software; you provide the therapy. You alone are responsible for your practice. In particular, you represent, warrant, and agree that:

5.1 Lawful and qualified practice. You are duly qualified, and where required registered or licensed, to provide the services you offer, and you will practise lawfully and in accordance with all applicable laws, professional standards, ethical codes, and regulatory requirements that apply to you, including (where applicable) the Rehabilitation Council of India Act, 1992, the Mental Healthcare Act, 2017, the Telemedicine Practice Guidelines, 2020, and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

5.2 Accuracy of credentials. All credentials, qualifications, registration numbers, professional titles, biographical details, and other information you publish on your profile or booking page are true, accurate, current, and not misleading. You will keep them up to date and will promptly remove or correct any that lapse or become inaccurate.

5.3 Your own clinical and legal compliance. You are solely responsible for the clinical, professional, and legal aspects of your practice — including clinical suitability and intake decisions, the conduct of sessions, your own informed-consent forms and intake documents, your professional record-keeping obligations, your tax and accounting obligations, and your compliance with any applicable telemedicine, advertising, and professional-conduct rules. ProTherapy does not provide any of these documents and does not review or approve your clinical decisions.

5.4 Data protection. With respect to your clients' personal and clinical data that you collect, generate, or process through the Platform, you act as a Data Fiduciary under the DPDP Act for your own clinical relationship with your clients. You are responsible for collecting any consents you require for your clinical practice, for responding to your clients' rights requests in relation to clinical records, and for using the Platform's data tools lawfully. ProTherapy's respective role and obligations are described in the Privacy Policy.

5.5 Minors. As stated in Section 3, you are solely responsible for guardian consent and statutory safeguards if you treat a minor.

5.6 Fees, payments, and refunds. You set your own fees. ProTherapy does not set, recommend, or control your fees. You are responsible for collecting payment from your clients, for issuing any receipts or invoices required by law, and for your own refund and cancellation terms, subject to Section 9 below. ProTherapy is not a party to any payment between you and a Client.

5.7 Your content. You are responsible for all Content you publish, including your booking-page bio, headline, and intro. You must not publish unlawful, misleading, defamatory, or infringing Content.

6. Clients — roles and responsibilities

If you are a Client, you agree that:

6.1 Accurate information. You will provide accurate, current, and complete information when booking and during your use of the Platform.

6.2 Payment to the Therapist. Any fees for sessions are payable to the Therapist directly, on the terms the Therapist sets. ProTherapy does not charge you for, set, or collect session fees, and is not a party to your payment to the Therapist (see Section 9).

6.3 Your relationship is with the Therapist. You understand that ProTherapy provides only the booking and practice-management tools, and that your therapy or counselling relationship is with the Therapist alone. You are responsible for satisfying yourself as to a Therapist's suitability, qualifications, and credentials before engaging them.

6.4 Conduct. You will use the Platform respectfully and lawfully, and will not misuse it or any Therapist's services.

7. Professional titles — the "Clinical Psychologist" label

Under the Rehabilitation Council of India Act, 1992 (read with the Mental Healthcare Act, 2017), the title "Clinical Psychologist" may be used only by practitioners holding valid RCI registration. Other titles such as "Counsellor", "Psychotherapist", "Therapist", and "Mental Health Professional" are not RCI-restricted.

Therapist self-declaration. A Therapist who wishes to display the "Clinical Psychologist" title self-declares their RCI registration number and expiry by entering them into the Platform. ProTherapy applies a verification step in which it cross-references the declared registration against the RCI public registry before the label is displayed, and removes the label automatically once the declared registration expires, all as described in our internal compliance process.

No liability for misuse. This verification is a reasonable, good-faith check based on the information the Therapist supplies; it is not an endorsement, certification, or guarantee by ProTherapy of any Therapist's registration status, qualifications, or fitness to practise. The accuracy and lawful use of any professional title rests solely with the Therapist. The Therapist is solely responsible for any unlawful or misleading use of a restricted title, and ProTherapy bears no liability for a Therapist's misuse of, or misrepresentation regarding, any professional title or credential. Clients should independently verify a Therapist's credentials where this matters to them.

8. No medical advice; not an emergency service; crisis support

ProTherapy does not provide medical, clinical, or mental-health advice. Nothing on the Platform is a substitute for professional diagnosis or treatment, and no content on the Platform should be relied upon as such.

The Platform is not an emergency service. It is not designed or staffed to handle medical emergencies, crises, or situations involving risk to life or safety, and it must not be used for them.

If you or someone you know is in immediate danger or experiencing a mental-health crisis, contact your nearest emergency service or a crisis helpline immediately. ProTherapy maintains a crisis-information page listing publicly available helplines at `/crisis` (and at `/client/emergency` within the application). These pages list third-party helplines for convenience only; ProTherapy does not operate them and is not responsible for their availability, accuracy, or response.

9. Payments — ProTherapy never holds funds

ProTherapy is a technology platform, not a payment processor, payment aggregator, escrow, or money-transmission service. ProTherapy never holds, receives, or processes session fees, and is not a party to any payment between a Client and a Therapist.

9.1 Offline payments (current pilot model). At present, payments are made offline — the Client pays the Therapist directly by UPI, bank transfer, cash, or another method agreed between them, outside the Platform. ProTherapy does not see, hold, or handle the payment instrument or the funds. A Therapist may record within the Platform that a session was paid, for their own book-keeping; that record is the Therapist's attestation and does not make ProTherapy a party to the payment.

9.2 Online payments (not yet live). Online payment collection (for example, via Razorpay's technical-partner integration, under which funds flow directly to the Therapist's own account and ProTherapy never holds them) is not live during the pilot. If and when online payments are introduced, additional terms governing online payments, refunds, and the role of the payment provider will be added to these Terms and made available to you before you use that feature.

9.3 Fees, refunds, and disputes. All fees, refunds, cancellation terms, and any disputes regarding payment, the amount of a payment, or the quality of a session are solely between the Client and the Therapist. ProTherapy does not set fees, does not adjudicate payment disputes, and is not responsible for any refund. Where a Therapist cancels a session that a Client has paid for, any refund is a matter for the Therapist to settle; ProTherapy may provide tools to assist record-keeping but is not itself liable to make any refund.

10. Acceptable use and prohibited conduct

You agree not to, and not to permit any third party to:

  • use the Platform for any unlawful, fraudulent, or harmful purpose, or in violation of these Terms or any applicable law;
  • post, transmit, or store any Content that is unlawful, defamatory, obscene, harassing, infringing, misleading, or that violates the privacy or rights of any person;
  • impersonate any person or misrepresent your identity, affiliation, or credentials;
  • access, tamper with, or use non-public areas of the Platform, other users' accounts, or our systems or networks without authorisation;
  • attempt to probe, scan, breach, disable, or circumvent any security or authentication measure;
  • introduce any virus, malware, or harmful code, or interfere with or disrupt the integrity or performance of the Platform;
  • scrape, harvest, reverse-engineer, decompile, or extract source code or data from the Platform except as expressly permitted by law;
  • use the Platform to send spam or unsolicited communications, or to collect personal data of others unlawfully;
  • resell, sublicense, or commercially exploit the Platform except as expressly permitted.

We may investigate and take appropriate action, including removing Content, suspending or terminating accounts, and reporting to authorities, for any violation.

11. Grievance redressal and content takedown

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, ProTherapy publishes a Grievance Officer and operates a grievance-redressal mechanism for complaints regarding Content or use of the Platform.

Grievance Officer: Uppinder Singh Chugh — uppinder.chugh@gmail.com

We will acknowledge complaints and act on them within the timelines required by applicable law. We may remove or disable access to Content that violates these Terms or applicable law, including on receipt of a valid order or complaint, and will maintain records of takedown actions as required.

12. Intellectual property

The Platform, including its software, design, text, graphics, logos, and the "ProTherapy" name and marks, is owned by ProTherapy or its licensors and is protected by applicable intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose. No other rights are granted.

Your Content. You retain ownership of the Content you submit. You grant ProTherapy a limited, non-exclusive, royalty-free licence to host, store, process, transmit, and display your Content solely as necessary to operate and provide the Platform to you, and as described in the Privacy Policy. ProTherapy does not use clinical Content (such as session notes or pre-session responses) for any purpose other than providing the service to the Therapist, and does not use it for analytics, profiling, or model training. You are responsible for ensuring you have the rights necessary to submit your Content.

13. Account suspension and termination

By you. You may stop using the Platform and deactivate your account at any time through the account settings or by contacting support@protherapy.in.

By us. We may suspend or terminate your access, in whole or in part, with or without notice, if: (a) you breach these Terms or applicable law; (b) your use poses a risk to the Platform, to us, or to other users; (c) we are required to do so by law; or (d) we discontinue the Platform or a feature.

Effect of termination. On termination, your right to use the Platform ends. Data retention, anonymisation, and deletion after deactivation or termination are governed by the Privacy Policy and our retention schedule. Certain records (for example, clinical records and payment records) are retained for the periods required by, or appropriate under, applicable law. Provisions that by their nature should survive termination — including Sections 1, 7, 8, 9, 12, 14, 15, 16, 17, 18, and 19 — survive.

14. Disclaimers of warranty

To the maximum extent permitted by applicable law, the Platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory. ProTherapy does not warrant that the Platform will be uninterrupted, error-free, secure, or free from harmful components, or that any defect will be corrected.

ProTherapy makes no warranty or representation regarding any Therapist, any Client, their conduct, credentials, qualifications, advice, or services, or the outcome of any session. ProTherapy does not provide therapy and is not responsible for the therapy, advice, or treatment provided by any Therapist, nor for any act or omission of any Therapist or Client. Any dealings between Clients and Therapists are solely between them, at their own risk.

Nothing in these Terms excludes or limits any warranty, right, or liability that cannot be excluded or limited under applicable law.

15. Limitation of liability

> [FOR COUNSEL REVIEW — liability cap and exclusions to be confirmed against applicable Indian law and the pilot's actual revenue/insurance position.]

To the maximum extent permitted by applicable law:

15.1 ProTherapy, its proprietor, and its personnel will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or in connection with your use of (or inability to use) the Platform, however caused and on any theory of liability.

15.2 ProTherapy will not be liable for any loss, harm, injury, or damage arising from: (a) any therapy, advice, treatment, act, or omission of any Therapist or Client; (b) the conduct, credentials, or fitness of any Therapist or Client; (c) any payment, fee, or refund between a Client and a Therapist; (d) any reliance on a professional title or credential; or (e) any third-party service or helpline.

15.3 Subject to Sections 14 and 15.4, ProTherapy's total aggregate liability for all claims arising out of or relating to the Platform or these Terms will not exceed the greater of (a) the total amount, if any, you actually paid to ProTherapy for use of the Platform in the three (3) months immediately preceding the event giving rise to the claim, or (b) INR 5,000. (Note: during the offline-payment pilot, Clients pay no fees to ProTherapy; this clause is to be re-examined when paid plans or online payments launch.)

15.4 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded or limited under applicable Indian law.

16. Indemnity

> [FOR COUNSEL REVIEW — scope of indemnity, especially as applied to Clients vs Therapists, to be confirmed.]

You agree to indemnify, defend, and hold harmless ProTherapy, its proprietor, and its personnel from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms or applicable law; (b) your Content; (c) your use or misuse of the Platform; and (d) in the case of a Therapist, your practice, your professional or clinical conduct, your credentials and use of any professional title, your handling of your clients' data, and any claim by a Client or third party arising from your services.

17. Data protection and privacy

Your use of the Platform involves the processing of personal data. How ProTherapy collects, uses, stores, secures, retains, and shares personal data — including the respective roles of ProTherapy and Therapists as Data Fiduciaries under the DPDP Act, data residency in India, encryption, consent, your rights, and grievance redressal — is described in the Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you acknowledge the Privacy Policy. In case of conflict between these Terms and the Privacy Policy on a data-protection matter, the Privacy Policy governs.

18. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Effective date" date above and make the updated Terms available on the Platform. For material changes, we will take reasonable steps to notify you and, where the law requires, seek your renewed acceptance. Your continued use of the Platform after an update takes effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Platform.

19. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or the Platform are governed by the laws of India. Subject to applicable law, the courts at Bathinda, Punjab, India have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Platform.

20. General

  • Entire agreement. These Terms, together with the Privacy Policy and any feature-specific terms, are the entire agreement between you and ProTherapy regarding the Platform and supersede any prior understanding.
  • Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.
  • No waiver. Our failure to enforce any provision is not a waiver of it.
  • Assignment. You may not assign these Terms without our consent. We may assign them in connection with a reorganisation, merger, or transfer of our business.
  • Relationship. Nothing in these Terms creates any partnership, agency, employment, or joint venture between you and ProTherapy. Therapists are independent practitioners and are not agents or employees of ProTherapy.

21. Contact

  • Support / general queries: support@protherapy.in
  • Grievance Officer: Uppinder Singh Chugh — uppinder.chugh@gmail.com
  • Location: ProTherapy, Bathinda, Punjab, India. The full registered address is available on request via support@protherapy.in.